Last Updated: July 14, 2026

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At Toy Studio, we are committed to ensuring that your order reaches you safely and as quickly as possible. All orders are processed after successful payment confirmation and are usually dispatched within 1–2 business days. Orders placed on Sundays or public holidays will be processed on the next working day. Once your order has been shipped, you will receive the tracking details to monitor its delivery status.
 

Delivery timelines may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances. While we make every effort to deliver your order within the estimated timeframe, occasional delays beyond our control may occur. Toy Studio shall not be held responsible for delays caused by courier services, natural calamities, strikes, or other force majeure events.
 

Please ensure that the shipping address and contact details provided during checkout are accurate. Toy Studio will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
 

Upon receiving your order, we recommend inspecting the package before opening it. To be eligible for a replacement, customers must record a continuous, clear unboxing video from the moment the sealed package is opened until the product and its contents are fully shown. This video serves as essential proof in case of a damaged, defective, incorrect, or missing item.
 

Toy Studio offers replacement only and does not provide returns or refunds for delivered products. A replacement request must be raised within 7 days from the date of delivery. Requests submitted after the 7-day period will not be accepted.
 

Replacement requests will only be considered if supported by the required unboxing video and, where requested, clear photographs of the product. Claims without a complete unboxing video may be rejected, as we are unable to verify issues such as transit damage, missing items, or incorrect products without proper evidence.
 

Products damaged due to misuse, improper handling, normal wear and tear, unauthorized repairs, or accidental damage after delivery are not eligible for replacement. Minor variations in product color or appearance caused by lighting conditions, photography, or screen display settings shall not be considered defects.
 

If a replacement request is approved, our customer support team will guide you through the replacement process. Depending on your location, we may arrange a pickup through our courier partner or request that the product be securely packed and shipped to the address provided by our support team. The replacement product will be dispatched after the returned item has been received and inspected, where applicable.
 

By placing an order on Toy Studio, you acknowledge and agree to this Shipping and Replacement Policy.